Every conversation.
One unified workspace.
NivaPress WCRM unifies WhatsApp, Messenger, Instagram, Telegram and email into one CRM workspace — with sales pipelines, AI chatbots, broadcast campaigns and automation, on infrastructure you own.
Stop juggling four tools.
One platform does it all.
Most teams bolt a chatbot onto a helpdesk, export contacts into a CRM, then pay a fourth vendor to send campaigns. NivaPress WCRM collapses that into one platform with one shared database.
NivaPress WCRM Hub
WhatsApp Business
Official WhatsApp Cloud API. Send templates, broadcasts and 24/7 automated replies.
Facebook Messenger
Reply to Page messages, comments and story mentions from the same inbox.
Instagram DMs
Manage Instagram direct messages, comments and mentions in real time.
SMS Campaigns
Reach customers instantly with high-deliverability SMS broadcasts and alerts.
Send transactional and marketing email from the same contact timeline.
Telegram
Connect a Telegram bot in seconds — no business verification, no message templates.
One timeline for every conversation your customers start
Everything you need to run omnichannel support at scale.
Forty-plus modules share one contact graph, so a chatbot, a campaign and a sales rep all see the same customer.
Shared Inbox
Every channel, one queue — assign, tag, snooze and hand off between bot and human without losing a message.
AI Studio
Reply suggestions, summaries and sentiment — powered by Gemini, OpenAI, Anthropic or Groq.
Automations
Trigger-based workflows for welcome messages, tagging, escalation and off-hours auto-reply.
Broadcast Campaigns
Approved templates, segmented lists and throttled sending with per-message delivery reporting.
Analytics
Delivery, read, response and CSAT metrics with team-level performance breakdowns.
Helpdesk & SLA
Tickets, priorities, business hours and automatic breach alerts on every thread.
Omnichannel Messaging
Manage WhatsApp, Messenger, Instagram, Telegram and Email from one unified inbox.
Team Collaboration
Assign conversations, share context and keep every team member aligned.
CRM & Sales
Turn conversations into leads, customers and stronger business relationships.
Automation & Bots
Automate repetitive tasks with workflows, chatbots and smart routing.
One platform. Endless possibilities.
From growing businesses to established teams, NivaPress WCRM brings customer conversations, sales and automation together.
E-commerce & Retail
Turn customer inquiries into sales with connected conversations and faster support.
Local Businesses
Manage customer messages, appointments and everyday communication in one workspace.
Real Estate & Property
Capture inquiries, organize leads and keep every property conversation moving.
Education & Training
Simplify student inquiries, admissions communication and follow-ups.
Healthcare & Clinics
Coordinate patient inquiries, appointment communication and team responses.
Hospitality & Travel
Deliver more connected guest experiences, from first inquiry to ongoing support.
NivaPress WCRM PlatformOne connected stackEvery channel.
One powerful inbox.
Bring WhatsApp, Messenger, Instagram, Telegram, and Email conversations together in one shared workspace. Respond faster, collaborate effortlessly, and keep every customer interaction organized.
- 01
All Conversations in One Place
Manage messages from every connected channel without switching between apps.
- 02
Seamless Team Collaboration
Assign conversations, coordinate responses, and keep your team working together.
- 03
Complete Customer Context
Access customer profiles, conversation history, tags, and CRM information alongside every chat.
- 04
Smarter Conversation Management
Organize conversations with filters, statuses, ownership, and quick actions.
Priya Sharma
Is the order still available?
Daniel Cruz
Thanks for the quick reply!
Amara Okafor
Can I get a discount code?
Tom Becker
Sent the invoice, please check.
Lena Fischer
See you at 3pm then!
Sophie Laurent
Do you ship internationally?
Marcus Webb
Received the samples, thank you!
Isabella Rossi
Can we reschedule the call?
Turn conversations into customer relationships.
Manage leads, organize contacts, track sales opportunities, and build stronger customer relationships — all within your connected CRM workspace.
- 01
Lead & Contact Management
Keep leads, contacts, and customer information organized in one centralized workspace.
- 02
Sales Pipeline Visibility
Track opportunities, manage deals, and follow every stage of your sales process.
- 03
Complete Customer Profiles
Access customer details, conversation history, tags, and ownership information in one place.
- 04
Sales Insights & Team Visibility
Stay informed with customer activities, sales performance, and clearer team coordination.
Leads & Contacts
128 open leads
Horizon Textiles
Maria Chen
Blue Harbor Co.
James Patel
Nova Retail Group
Elena Sousa
Hilltop Logistics
Omar Said
New Lead
3Horizon Textiles
$2,400
Blue Harbor Co.
$1,150
Nova Retail Group
$3,800
Qualified
3Hilltop Logistics
$5,200
Crestline Media
$2,950
Dune Apparel
$1,800
Proposal Sent
3Vertex Labs
$7,400
Solace Interiors
$2,100
Marbleton Foods
$4,650
Won
3Echo Fitness
$6,300
Palmview Realty
$9,100
Juniper & Co.
$3,250
Priya Sharma
Horizon Textiles
$2,400
Open deal
Recent activity
"Is the order still available?" — via WhatsApp
Owned by Alex Rivera
Open Leads
128
Pipeline Value
$84.2k
Win Rate
38%
Avg. Deal Size
$3,510
Top performers
Alex Rivera
14 deals
Sarah Chen
11 deals
Marcus Lee
9 deals
Automate conversations.
Focus on what matters.
Build powerful workflows, automate customer interactions, and let intelligent chatbots handle repetitive conversations — all from one connected workspace.
- 01
Visual Flow Builder
Design automated conversation journeys with an intuitive drag-and-drop workflow builder.
- 02
Intelligent Chatbots
Deliver instant, automated responses and guide customers through structured conversations.
- 03
Smart Triggers & Actions
Automatically initiate workflows based on incoming messages, conditions, and customer interactions.
- 04
Seamless Team Handoffs
Route conversations to the right team members when personal assistance is needed.
Customer Support Automation
Active · Last run 2m ago
Incoming Message
Trigger · Any channel
Automated Reply
Action
Assign Conversation
Action
Follow-Up
Action
Intents
It shipped this morning — tracking number 1Z9F8X2.
Source: Order Status APIIF New message received
THEN Send welcome reply
IF No reply in 2 hours
THEN Send follow-up
IF Customer mentions "refund"
THEN Assign to Billing team
IF Chat rating below 3
THEN Notify manager
Alex Rivera
3 / 5 chats
Sarah Chen
2 / 5 chats
Marcus Lee
5 / 5 chats
Reach the right audience. Make every message count.
Plan, manage, and track customer messaging campaigns from one connected workspace. Keep your outreach organized and gain clearer visibility into campaign activity.
- 01
Campaign Management
Create, organize, and manage customer engagement campaigns from a centralized dashboard.
- 02
Audience Organization
Keep your target audiences and customer segments organized for more relevant communication.
- 03
Delivery Tracking
Stay informed with clear campaign statuses, message delivery updates, and progress visibility.
- 04
Campaign Insights
Understand messaging performance and identify opportunities to improve customer engagement.
Campaigns
5 active campaigns
New Product Launch
Holiday Promotion
Abandoned Cart
Customer Updates
Re-engagement
VIP Customers
Lifetime value above $500
Recent Buyers
Purchased in the last 30 days
Cart Abandoners
Left items in cart this week
Newsletter Subscribers
Opted in to email updates
New Product Launch
Holiday Promotion
Customer Updates
Channel mix
Connect. Integrate.
Grow without limits.
Bring your communication channels, CRM, automation, and business workflows together. NivaPress WCRM gives your team one connected platform to manage customer engagement and streamline operations.
- 01
Unified Channel Connections
Connect WhatsApp, Messenger, Instagram, Telegram, and Email to manage customer conversations from one workspace.
- 02
Powerful API Access
Extend NivaPress WCRM with configurable APIs and supported integrations to connect your existing business systems.
- 03
Connected Workflows
Bring messaging, CRM, marketing, and automation together to create smoother customer journeys and more efficient operations.
- 04
Scalable Workspace Management
Organize teams, manage workspaces, and maintain control across multiple business operations from one platform.
Channel Connections
5 channels connected
+1 415 555 0132
Messenger
NivaPress WCRM Page
@nivapresswcrm
Telegram
@nivapresswcrm_bot
support@nivapresswcrm.app
API Keys
Production Key
wacrm_live_••••••••3f2a
Webhook Endpoints
conversation.created
https://yourapp.com/webhooks/wacrm
Connected
Messenger
Connected
Connected
Telegram
Connected
Connected
OpenAI
Available
Gemini
Available
Anthropic
Available
Groq
Available
Stripe
Available
Paddle
Available
Webhooks
Connected
Acme Business
Pro plan · 5 members
Tech Solutions
Business plan · 4 members
Green Mart
Starter plan · 3 members
Multiple workspaces.
One powerful platform.
Organize your businesses, manage teams, and control workspace operations from one connected platform. Keep customer conversations, team access, and business settings organized as you grow.
- 01
Multi-Tenant Architecture
Manage multiple organizations and workspaces through a structured, scalable SaaS platform.
- 02
Team & Role Management
Invite team members, assign roles, and manage access to keep collaboration organized.
- 03
Workspace Configuration
Configure workspace settings, connected communication channels, and team preferences.
- 04
Centralized Administration
Maintain visibility and control over workspace operations, team management, and platform configurations.
Workspaces
5 workspaces managed
Acme Business
acme.nivapresswcrm.com
Tech Solutions
tech.nivapresswcrm.com
Green Mart
green.nivapresswcrm.com
Smart Agency
agency.nivapresswcrm.com
John Smith
john@acme.com
Sarah Johnson
sarah@acme.com
Michael Chen
michael@acme.com
General Settings
Workspace name, domain, business details
Branding & Appearance
Logo, colors, and customization
Connected Channels
Manage communication channels
Billing & Plan
Subscription, invoices, and usage
5
Total Workspaces
28
Team Members
5
Connected Channels
Recent activity
One powerful platform.
Everything working together.
From customer conversations to sales, marketing, and automation, NivaPress WCRM brings your essential business tools into one connected workspace.
Omnichannel Inbox
Bring every conversation into one shared inbox — no more switching tabs.
Priya Sharma
Is the order still available?
Daniel Cruz
Thanks for the quick reply!
Amara Okafor
Can I get a discount code?
CRM & Sales
Keep every lead, contact, and deal organized with full relationship context.
New Lead
Horizon Textiles
$2,400
Qualified
Hilltop Logistics
$5,200
Won
Echo Fitness
$6,300
Qualified
Hilltop Logistics
$5,200
Won
Echo Fitness
$6,300
New Lead
Horizon Textiles
$2,400
Marketing Campaigns
Manage targeted messaging campaigns, organize audiences, and track activity.
Chatbots & Automation
Automate repetitive conversations and configure intelligent responses.
Visual Flow Builder
Design connected automation journeys with triggers, conditions, and actions.
Team Collaboration
Assign conversations, manage ownership, and keep your team working together.
Insights & Analytics
Monitor conversations, team activity, and performance through clear dashboards.
Workspaces & API Access
Manage multiple workspaces and extend your platform with API connections.
Bulk Broadcasting
Send personalized WhatsApp and SMS campaigns to thousands of contacts with smart throttling.
Lead Generation
Capture and qualify leads automatically, score them, and never let a hot lead slip away.
E-commerce Sync
Connect your store to sync orders, send cart reminders, and confirm deliveries over chat.
Social Scheduling
Plan and publish posts across your social accounts from one content calendar.
Helpdesk & Ticketing
Turn conversations into tickets, set priorities, and resolve customer issues with SLAs.
Appointment Booking
Let customers book, reschedule, and get reminders for appointments over chat.
From first message to fully automated revenue.
Smart Inbox
One live queue for every channel — WhatsApp, Instagram, Messenger, Telegram, SMS, Email and Live Chat. Assign, tag, and resolve conversations together.
One platform. Seven purpose-built experiences.
Give every teammate a focused workspace with the right tools, context, and level of access — from platform administration to customer-facing work.
Platform control plane
Super Admin
Tenant management, quotas, feature flags, audit logs, platform-wide announcements and white-label config.
Admin
Workspace, billing, members, integrations.
Workspace operations
Manager
Pipelines, campaigns, workflows, teams.
Performance & teams
Agent
Inbox, tickets, contacts, deals in scope.
Conversations & support
Provider
Bookings, service delivery, client tasks.
Bookings & delivery
Client Portal
Conversations, invoices, quotes and files — presented in a workspace branded to your organization.
Developer
API keys, webhooks, event streams and custom integrations.
Enterprise controls baked into the schema, not bolted on.
Workspace-scoped RLS, dedicated role tables, and audited security functions make access explicit across every tenant—without recursive policies or privilege escalation.
Active control
Scoped RLS
Plug into everything your business already runs on.
Connect customer channels, AI providers, payments, and operational tools while keeping customer context inside one unified workspace.
07
Channels
04
AI providers
API
Extensible
NivaPress WCRM Hub
Need a custom connection?
Extend NivaPress WCRM with REST APIs, signed webhooks, and configurable event flows.
Ship your omnichannel CRM this week.
Tell us how your team works today and we'll map the inbox, CRM, automation, and deployment setup around your real channels and customer journey.
Use-case walkthrough
A focused 20-minute session built around your team's workflow.
Migration path
A practical route from your current inbox or CRM into NivaPress WCRM.
Channel onboarding
Numbers, templates, verification, and workspace setup covered.
Deployment review
Choose managed infrastructure or review self-hosting with your engineers.
Request your walkthrough
Tailored to your team, channels, and deployment.
Simple pricing. No per-agent tax.
Every plan includes the full platform — inbox, automations, templates and CRM. You only choose how much volume and how many seats you need.
All prices in INR.No hidden per-agent fees.Cancel anytime.
Compare every planAnswers before you ask.
Search 16 practical answers across product, channels, automation, security, deployment, and pricing.
16 answers
Select a question to reveal the complete answer
NivaPress is built with enterprise-grade security, encrypted databases, and 99.9% uptime SLA for your business communications.
Launch your own omnichannel CRM today.
Download the complete NivaPress WCRM platform and start with a unified inbox, CRM, AI automation, helpdesk, commerce, billing, and multi-tenant administration already connected.
14-day free trial · No credit card required · Setup in under 5 minutes